Contact and support
Need help with setup, billing, or playback? Use the contact options on our main website for the fastest response. This page explains what to include when you reach out.
How to reach support
The primary contact form and support channels are available on our homepage contact section. Log in to your account first if your question is about an active subscription.
- Setup issues — include device model and app name
- Billing — include order email and approximate purchase date
- Playback — include channel name, time, and network type (Wi‑Fi/ethernet)
Before you contact us
Many issues are resolved quickly with our troubleshooting and buffering guides. Check those resources to save time.
Frequently asked questions
How fast is support?
Response times vary by request type. Include complete details in your first message for faster handling.
Can you help with third-party apps?
We can guide you on apps recommended by ITVWatching. Unsupported players may have limited assistance.
Open contact form
Go to the contact section on our main site to send your request.
Contact support